suuperAGENTS · 4 MIN READ
What Is an AI Agent?
A chatbot answers. An AI agent can also act: look up an order, update a record or write a follow-up.
More than a chatbot
A chatbot replies to a message. An agent works through several steps with tools, such as finding a customer's order and drafting the reply.
Where agents work well
Repeatable jobs with clear outcomes: following up with leads, keeping CRM records current, preparing a daily summary.
On demand or on a schedule
Some jobs run when someone asks. Others, like a morning follow-up, are better on a schedule.
Keeping people in control
Give each agent only the tools it needs, and keep a record of what changed.