suuperSUPPORT · 4 MIN READ
10 Customer Questions Your Business Should Answer Automatically
If your team answers it more than five times a week, an assistant should answer it instantly.
Price and availability
1. How much is it? 2. Is it in stock? Answer with the current price and size or slot availability.
Delivery
3. Do you deliver to my city? 4. How long will it take? 5. How much is delivery?
Policies
6. What's your return or cancellation policy? 7. Do you offer cash on delivery or instalments?
Timings and location
8. Are you open today? 9. Where are you located?
The handoff question
10. Can someone call me? This is a buying signal. Capture the number and route it to your team straight away.