Case study
🏥How a Karachi clinic cut support calls by 70%
Dr. Mehreen Siddiqui's family clinic was drowning in repetitive phone calls. After installing Suuper on a Tuesday, patient calls had dropped by half by Thursday — and 70% by the end of the month.
The problem
Reception staff were spending 4+ hours a day answering the same questions: timings, location, doctor availability, fees. Real patients waited longer at the desk because phones never stopped.
The setup
Total time invested: 35 minutes. Dr. Mehreen typed in 22 FAQs based on what reception got asked most, customized the widget to match the clinic's brand, and pasted the script tag on the clinic's WordPress site.
The result
Within 30 days: 70% drop in repeat enquiry calls, 40% increase in online appointment bookings (because patients now got answers at midnight when they were planning their next day), and one very happy reception team.
In Dr. Mehreen's words
We added Suuper to our clinic website. Patients now get answers about timings, services, and booking at 2am when we're closed. Appointment bookings went up 40%. It paid for itself in the first week.
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