Case study

🍽️How a 4-branch café chain reclaimed 30 hours/week

Café Mira's four Karachi branches were drowning in Instagram DMs and WhatsApp messages — all asking the same five questions. Suuper now handles 92% of them.

The problem

Two staff members shared front-of-house and DM duty across four branches. Hours, menu, delivery zones, reservations — the same loop, 200+ times a day.

The setup

Founder Mira Hasan uploaded the menu PDF, typed in 14 FAQs covering hours, delivery zones, and reservation policy, and connected Instagram + WhatsApp via Suuper's social bundle.

The result

92% of incoming DMs auto-resolved within 30 seconds. Two reception staff redeployed to floor service. Online orders via the AI's delivery links grew 28% in the first month.

In Mira's words

Our DMs used to be a job. Now they're answered before we even see them. The team is finally focused on the food and the floor.

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